🍳 Souschaif

Privacy Policy – Souschaif (Bahrain)

Effective Date: 01-10-2025

1. Introduction

Souschaif ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services in the Kingdom of Bahrain ("Service"). By using the Service, you consent to the data practices described in this Policy.

2. Information We Collect

We collect several types of information to provide, improve, and secure our Service, including:

• Personal Information: Name, mobile number, and email address (if provided).
• Billing Information: Subscription status, mobile operator, billing frequency, and transaction records.
• Device Information: IP address, operating system, browser type, mobile network, and device identifiers.
• Usage Data: How you interact with the Platform, including pages visited, recipes viewed, and preferences selected.
• Content Data: Photos or images you upload to receive recipe recommendations.
• Cookies and Similar Technologies: We use cookies and tracking tools to analyze usage patterns and enhance functionality.

3. How We Use Your Information

We use collected data for the following purposes:

• 3.1 To provide and maintain the Souschaif Service, including recipe generation, meal suggestions, and personalized features.
• 3.2 To manage subscriptions, billing, and renewals via our authorized mobile operator partners (Zain, Batelco, STC).
• 3.3 To enhance user experience through AI-driven customization and content recommendations.
• 3.4 To communicate important information, such as policy updates or technical notices.
• 3.5 To comply with applicable Bahraini laws and regulatory requirements.
• 3.6 To detect, prevent, and respond to security issues or fraudulent activity.
• 3.7 To conduct research, analytics, and product improvement initiatives (aggregated and anonymized).

4. Legal Basis for Processing

We process personal data in accordance with the Personal Data Protection Law (Law No. 30 of 2018) of the Kingdom of Bahrain based on the following legal grounds:

• Performance of a contract: To deliver the Service you subscribed to.
• Legal obligation: To comply with telecom and consumer protection regulations.
• Legitimate interest: To improve and secure our platform and offerings.
• Consent: Where required, such as for marketing communications or optional data collection.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory obligations. When data is no longer needed, we will securely delete or anonymize it.

6. Sharing and Disclosure of Information

We may share your personal data with:

• Mobile Operators: To manage billing, activation, and subscription renewals.
• Service Providers: Trusted vendors that provide hosting, analytics, or customer support on our behalf.
• Legal Authorities: When required by Bahraini law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We do not sell, rent, or lease your personal information to third parties.

7. International Data Transfers

Your personal data may be transferred and processed outside Bahrain, including to countries within the European Union or other jurisdictions with adequate data protection standards. We ensure that such transfers comply with applicable Bahraini data protection regulations and include appropriate safeguards such as contractual clauses.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no online platform is completely secure, and you acknowledge that you use the Service at your own risk.

10. Marketing Communications

With your consent, we may send promotional messages about Souschaif services, offers, and updates. You can opt out of receiving such communications at any time by following the unsubscribe link in our messages or by contacting us directly.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your experience, understand user behavior, and deliver personalized content. You may adjust your browser settings to block cookies, but some features of the Service may not function properly as a result.

12. Children's Privacy

The Souschaif Service is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided data without parental consent, we will delete it promptly.

13. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be published on the Platform, and the revised version will become effective immediately upon posting.

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